Treasure Box

To ensure that your order reaches you in the freshest form and shape, all of our deliveries are accompanied with ice packs and thermo-insulated material. For deliveries within the UK, we accept orders 24 hours, 7 days a week, however we only dispatch from Monday to Friday. If your order is placed before 12PM, we will deliver it on the same day. You can expect delivery on the next business day if you order after 12PM.

If you would like to order outside of the UK, please contact us directly to arrange delivery. If you want a specific delivery date, please let us know upon checkout. As the buyer, you are responsible to consider bank holidays and accept any delay in delivery due to these circumstances to avoid disappointment!

Make sure to inspect the order immediately upon delivery. As our products are perishable, make sure to store them in the fridge upon receipt of the parcel without delay. We pride ourselves on providing our clients with the highest quality products and a refined approach towards every order. Due to the perishable nature of our products, we practice a no-return policy. In case the product was visibly damaged in transit, you must send an image-backed report containing the product and label on the back to monarch@mhcaviar.com, no later than 24 hours after delivery, otherwise your order will be deemed accepted. All complaints will be dealt with on an individual basis.